How To Shop With Us

COME TO OUR SHOP

Order and Collect*Strict social distancing rules apply*
You are welcome to come to our shop and we have strict rules in place to ensure the safety of our team and customers. Please do not come if you are in social isolation, have a cough or a temperature. We are also asking for only one member of a family to shop at once and no more than two people in the shop at a time. We have lines in the shop at two metre intervals so you can keep your distance. Once you have collected your shopping we ask you to place the basket on the till table and step back. Our team will then process your order and step back to allow you to pay. We also have sanitiser at the door to use on your way in and out. You are obviously welcome to wear PPE in our shop however we ask that you use sanitiser upon entering the shop to disinfect your gloves prior to touching anything. We have stopped accepting cash in order to protect our team.

ORDER & COLLECT FOOD TO GO SERVICE  (Free of charge)

*Completely contactless*
Please download our order form here
Due to unprecedented demand, the amount of customers accessing the shop, the safety and wellbeing of our colleagues and customers, we are having to change the way we can continue to provide our customers with the food they wish to purchase.
We also believe that limiting the amount of time it takes you to get the food you need will be helpful to reduce the time you are out of your house, reduce the time you are in the presence of others, and ultimately, play our part in minimising the spread of the virus.   You can now order directly from us and collect it the next day. Simply call 01333 331400 or email info@ardrossfarm.co.uk before 3pm to allow us time to pick your shopping for you and get it ready for you to collect anytime between 10am – 4pm. A rough stock list can be found here, however you are welcome to order anything that we normally sell in our shop.
We will put your order together and then phone to take payment over the phone.
When you have arrived to collect your shopping please text your full name and the make and colour of your car to 07399 076 502. Please allow a few minutes for us to gather your order together. A member of staff will bring your shopping to your car and place it on the ground a safe distance away. Once the team member has left you can pick up your shopping and head home.
*** Please note we reserve the right to substitute with a similar or like for like alternative should any items become unavailable ***

HOME DELIVERY (£4.50)

Please download our order form here
We offer a home delivery service in North East Fife at a charge of £4.50. Simply call 01333 331400 or email info@ardrossfarm.co.uk before 3pm to allow us time to pick your shopping for you and get it ready for delivery. Payment is taken over the phone by card and then your delivery is left in a safe space by one of our drivers. A rough stock list can be found here, however you are welcome to order anything that we normally sell in our shop.

Delivery Days
Monday          KY9     KY10   KY16
Tuesday          KY9     KY10   KY15
Wednesday    KY9     KY10   KY8
Thursday        KY9     KY10   KY16
Friday              KY9     KY10   KY15
Saturday         KY9     KY10   KY8
*** Please note we reserve the right to substitute with a similar or like for like alternative should any items become unavailable ***

Thank you very much for your support and orders during this difficult time. Despite a significant reduction in footfall we are still managing to employ our full team. Our roles have changed drastically now we are personal shoppers for our customers rather than just processing baskets at the till. However, we think we have managed to put processes in place to make this as smooth a process as we can. If you feel we can improve in any way then please don’t hesitate to get in contact, all feedback is gratefully received. 
Hope you are staying safe and well.
With kind regards,
The Ardross Team

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